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You’ve plugged in your sensors for charging, but the battery LEDs are not showing a consistent level?
First, check that the charger is properly plugged into both the outlet and the case. You can verify the charger’s functionality by checking the LED on the plug’s power connector.
If the sensors are still not charging, check their positioning in the case: ensure the sensor is visible, with the horse’s head facing the case lid.
Also, look for any external factors that may be interfering with the charging: sand or dust may have accumulated on the connectors and prevent charging. A gentle wipe with a soft cloth can help.
If the charging still doesn’t work, contact support at +33 (9) 70 19 26 80 or by email at contact@equisym.com.